K2 Squash Reservation and Cancellation Policy

1. Court Reservations (Solo Practice / Match Play):

• Courts may be reserved up to 48 hours in advance.
• Each member may reserve up to two 60/45/30-minute practice sessions per day.
• Members: No cancellation deadline; cancellations can be made at any time.
• Non-members: Cancellations must be made at least 24 hours in advance to avoid being charged.
• No-shows (failure to cancel and not showing up) will be charged the full price.

2. Prime Time Court Reservations (4:00 PM – 7:00 PM):

• Prime time courts may be reserved up to 12 hours in advance.
• Members: No cancellation deadline; cancellations can be made at any time.
• Non-members: No cancellations allowed once the reservation is made; the full fee will be charged.
• No-shows for non-members will be charged the full price.

3. Lesson Reservations (Private Lessons / Recurring Lessons):

• Lessons must be canceled at least 24 hours in advance (for Pro, Senior Pro, and Fitness Coaches) to avoid charges.
• Recurring lessons must be canceled as follows:
• • With Pro, Senior Pro, or Fitness Coach: at least 48 hours in advance
• • With Director: at least 72 hours in advance
• Lessons canceled after the applicable deadline—or no-shows—will be charged the full price.
• We understand that emergencies happen, but also want to respect our coaches’ time and allow space for others. Each member is allowed two courtesy cancellations per year. In those cases, the member will be charged, but a credit will be added to the account for future use. After these are used, late cancellations and no-shows will result in a direct charge without refund.

4. Group Activities (Clinics, Match Play Tournaments, Fitness Classes):

• Withdrawals or cancellations must be made at least 24 hours in advance to avoid charges.
• Cancellations made within 24 hours, or no-shows, will be charged the full price.
• We understand that emergencies happen, but also want to respect our coaches’ time and allow space for others. Each member is allowed two courtesy cancellations per year. In those cases, the member will be charged, but a credit will be added to the account for future use. After these are used, late cancellations and no-shows will result in a direct charge without refund.
• Cancellations initiated by the club or coach will not incur any charges.

K2 Squash Private Lesson Policy

1. Recurring Weekly Reservations
2. We offer recurring weekly lesson slots to committed members.

• Prime time (3:00 PM – 8:00 PM) reservations require 48 hours’ notice for cancellation.
• Non-prime time reservations require 24 hours’ notice.
• This allows us enough time to offer the spot to another member.

1. Single Lesson Cancellations
2. Single (non-recurring) lessons must be canceled at least 24 hours in advance to avoid being charged.

• For the first two late cancellations, the member will still be charged, but the credit will be applied to their account for future use.
• After these two occurrences, any late cancellation will result in a full, non-refundable charge.

1. Advance Scheduling
2. Lessons may be scheduled up to two months in advance.